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General Information
Welcome to Consumer and Business Information from The Moray Council Trading Standards Service. Call our partner Consumer Direct Scotland, 08454 04 05 06, (lo-call rate number) for clear, practical consumer advice :- Available 8.00am to 6.30pm, Monday to Friday, and 9.00am to
1.00pm Saturdays.
You can make a complaint using the online complaint form. Quick and convenient, open 24/7, with a response within one working day. (these links open in a new window)
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What the Service aims to do in 2010/2011?
The Moray Council Trading Standards Service provides high quality, effective services in three distinct areas. These include
the maintenance of a Fair Trading environment for our consumers and businesses; a comprehensive and free Money Advice Service;
and an efficient Licensing Standards function.
For 2010-2011 we have prepared a comprehensive Business Plan for our service. This plan involves a three year picture of
the Service including a review of 2009-2010, a detailed plan for 2010-2011 and a look ahead at 2011 and beyond. You can find
our Business Plan 2010-2011 here
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We want to know what your priorities are. This survey from SurveyMonkey will take a couple of minutes. We look at all responses and use them to shape future services.
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- Service Consultation
As a Service, we take the views of our customers and stakeholders very seriously and want to hear their views on what we do
and how we do it. We continually seek feedback on our performance with consumer advice, business and money advice client
satisfaction which you will find elsewhere on this website.
In the winter of 2009/2010 we carried out a comprehensive survey to consult with Moray residents, Local businesses and staff
to seek their views on our priorities and ways of working. You can find a copy of our Trading Standards Service Consultation
2009 here.
In March 2010, the Service carried out a staff satisfaction survey. You can find a copy of this report here.
To improve The Moray Council's Trading Standards communications with our customers, clients, partners and stakeholders, the
Service has prepared a Communications Strategy specifically for the Service. The Strategy focuses on the communications required
of a modern day service and details actions required to improve our communications. A copy of our Communications Strategy
2009 - 2011 can be found here.
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Our Vision
- Citizens have all the information to make informed consumer choices and vulnerable citizens are protected from those who would
prey on them.
- Consumers and business can resolve consumer disputes quickly and easily with minimum cost and inconvenience.
- Business is well informed about consumer law.
- The enterprise and innovation of responsible business is encouraged by a ‘light touch’ enforcement approach.
- Rogue and reckless traders are inhibited and disrupted by accurately targeted enforcement action.
- Citizens facing debt problems know about free, local money advice services and can easily get assistance to tackle their problem.
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Our Values
- We recognise that staff are our most important strategic resource.
- We must monitor and understand change, and adapt to it.
- Sound information and knowledge processes are critical to service provision.
- We will seek effective partnerships and alliances.
- We are customer focused.
- We pursue continuous improvement.
- We pursue best value and efficiency.
- We will provide services equally to all users, regardless of age, location, disability, race, religion, sex or sexual orientation.
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Our Mission
- To market consumer and money advice services effectively.
- To focus efforts on vulnerable citizens who are less able to protect themselves.
- To provide a small claims representation service and advice on alternative dispute resolution (ADR).
- To proactively provide mainstream business with valued advice on consumer law.
- To eliminate unnecessary enforcement activity that impacts on responsible business and generally to implement the Government’s
regulatory reforms.
- To take effective action against rogue and reckless traders to prevent, or minimise, the harm caused by consumer malpractice.
- To develop staff competencies to provide flexibility and quality service delivery.
- To develop systems that give a good understanding of: -
- Stakeholders needs.
- The current environment.
- The future environment.
- Our performance.
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Strategic Goals
- To be in the top quarter of Scottish Trading Standards authorities for consumer and business satisfaction ratings, as measured
by Department of Trade and Industry performance measures.
- To reduce the number of business inspections by a third.
- To offer one-to-one business advice in a planned programme.
- To increase the number of new multiple debt clients to 500 a year.
- To provide a quality assured money advice service, including the capacity to assist Debt Arrangement Scheme clients.
- To assist with initiatives to improve financial literacy.
- To have three staff with necessary competencies for: -
- Debt Arrangement Scheme casework.
- Petroleum enforcement.
- Feed safety enforcement.
- Weights and measures enforcement.
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Performance Information
Further information on Trading Standards' performance is available here.
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- Service Comparison
Each year, Audit Scotland publishes performance indicators for a range of Local Authority Services. For Trading Standards
the latest data available is for 2008 - 2009.
To show how we performed when compared to other services, we have identified a series of indicators for the six North of Scotland
Local Authority Trading Standards Services.
You can find a copy of this report here.
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Public Register of Feed Estabishments
A list of Feed Establishments registered under EC Regulation 183/2005 (Feed Hygiene Regulations) is available for inspection
at Trading Standards, 232 High Street, Elgin or on request by post. Please telephone Trading Standards on 01343 554617.
An application form to register your premises under the Feed Hygiene Regulations can be found here.
Contact Details
