When you should pay your rent
You must pay your rent each Monday for the week to come from the date your tenancy starts. You may pay each month as long
as you pay for the month to come. You may be entitled to four rent-free weeks at set dates during a year. However, if your
rent is not up to date, we will still expect you to pay rent during these weeks.
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How much you should pay
Your tenancy agreement tells you the exact amount of rent and any other charges that you must pay. If you decide to pay each
month, the amount will depend on whether you pay every four weeks or every calendar month. If there is any increase in your
rent, we will tell you by sending you a rent increase letter (which we issue each February).
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How you can pay your rent
- At your local Post Office or any PayPoint outlet using your "Council House Rent" plastic payment card. Please keep your receipts
as proof of payment. Please do not send cash to us.
- By standing order – ask your area housing office for a form. Fill in the form and return it to your area housing office. They will send it to your bank or building society,
which will pay your rent straight to us from your account. Remember to tell your bank or building society every time your
rent changes. The bank or building society will not automatically amend the amount unless you tell them to.
- By direct debit – download a form here or ask for one at your area housing office. Fill in the form and return it to your area housing office. They will send it to your bank or building society, which will
pay your rent straight to us from your account. We will tell you if the amount of rent changes, and your bank or building
society will automatically amend the amount you owe.
- By credit or debit card, including Switch, Solo, MasterCard, Visa, Visa Electron and Delta, online or by calling the Contact Centre (01343 563456) or using the 24hr automated payment line (0845 661 4444).
- By Housing Benefit – if you are receiving Housing Benefit, we will tell you the amount you will receive. The payment you make will be the amount
of rent that is not covered by Housing Benefit. If your circumstances have changed and you no longer receive Housing Benefit,
you must pay your rent in full.
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Where you can pay your rent
At any Post Office or PayPoint outlet, a list is available here.
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