The Moray Council has signed up to a pilot of the Happy To Translate Logo, alongside The City of Edinburgh Council, Lothian and Borders Police, NHS Lothian and Trust, Hanover (Scotland) & Bield Housing Associations.
What is the ‘Happy To Translate’ Logo?
The ‘Happy to Translate’ Logo symbolises successful communication between two people who do not share a common language.
This initiative is being developed to help improve the quality of life of people in Scotland who speak or read little or no English or who use a non-verbal language.
By displaying the logo, The Moray Council is committed to providing language assistance in the form of confidential translation and interpretation.
What is Translation and Interpretation?
Translation – written words are changed from one language into another.
Interpretation – two or more people who do not use the same language communicate with the help of a third person who is fluent in both languages.
How can the ‘Happy To Translate’ Logo Help?
When a customer who speaks or reads little or no English visits the Moray Council, a member of staff will follow a few simple steps to determine what language the customer prefers to use, and what information and services they require.
This may include asking the customer to point to their language in the Interpreters Handbook, or the use of a telephone language service.
Where the Happy To Translate Logo is visible, the council will provide that information in the language or format required.