You can download a copy of these standards here.  (PDF format, 1 page, 12KB)

• Allocating Houses
• Building Services DLO
• Gypsies/Travellers
• Homelessness
• Housing Management
• Private Sector Housing Grants
• Property Management

Allocating Houses

We seek to accept as many applications as possible onto our housing list within 28 days.  We have set ourselves a target of 75% for this.

We re-let properties in accordance with quotas that are agreed annually by the Council.

Building Services DLO
We make sure that the Building Services DLO breaks even over a 3-year rolling programme. 

Gypsies/Travellers
We will visit unauthorised camps within 2 working days of being told about them.  We have set ourselves a target of 100% for this.

Homelessness
We carry out an assessment of homeless applications within 28 days.  Where we cannot meet this target, we will tell the applicants.  We have set a target of 70% for this.

We try to make sure that families do not spend more than 14 days in bed and breakfast accommodation.  Our aim is to have no breaches of this target.

We set a target for the level of rent arrears to be achieved each year. We report our performance against this target. For 2008/09, our target is 3.0% of net rent due.

We monitor the extent to which our intervention in neighbour disputes and complaints achieves an improvement in the situation. We have set ourselves a target of improvement in 70% of cases.

Private Sector Housing Grants
We aim to spend 100 of the Private Sector Housing Grant budget agreed by the Council each year.

Property Management

We set and publish targets annually for carrying out repairs within timescales.  For 2008/09, these are:

• Emergency - 99.9%
• Urgent - 98%
• Priority - 98%
• Ordinary - 98%
• Empty houses - 98%

We have valid safety certificates for 100% of properties with gas installations.

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